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Does Your Bookkeeper Have a Service Level Agreement?

Author : Bill Gerber
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When you hire and onboard a new in-house bookkeeper, chances are you do some training and outline their job duties. But if they’re just not getting it, missing deadlines, wasting time or or calling out sick too often, it puts you in a bad spot. You can fire them, and then you’re back to square one, wasting time and money to find, hire and train a new bookkeeper. Not only is hiring and onboarding new employees a stressful, time-consuming process, but while you’re waiting, your books are getting more and more out-of-date. You might be missing Accounts Payable and Accounts Receivable. You could be losing money or even hurting your the credit rating of your business. If you have another employee managing your books in the interim, how do you know the bookkeeping is accurate?

Onboarding Your Virtual Accountant through AccountingDepartment.com

After our initial meeting with new clients, we set up a Client Procedures Manual, which outlines the daily, weekly and monthly duties of your full-charge bookkeeper and part-time financial controller. We will all sign a Service Level Agreement.

A Service Level Agreement is a legally binding document that says we will provide certain services, on a specific schedule, without fail. If we don’t follow the Service Level Agreement, you can take action against us, including reporting us to the Better Business Bureau.

We’ll tell you why that won’t happen:

  • Our reputation depends on us fulfilling our clients’ Service Level Agreements
  • We know the ramifications if our bookkeepers miss deadlines or fail to fulfill the SLA
  • We’ve been in business since 2004 providing virtual accounting services to businesses. If we didn’t provide the services we promise, we wouldn’t be in business anymore

Our Virtual Bookkeepers Are Managed by Us

Your employees don’t sign SLAs. Independent contractors don’t sign SLAs. But when you work with AccountingDepartment.com, we are responsible, by the terms outlined in the SLA, to make sure our bookkeepers, who are all W2 employees hired by us, fulfill the agreements we promise to you. They will complete the bookkeeping processes accurately and on time every month or we are responsible for the consequences.

If you’re tired of bookkeepers who love watching deadlines fly by and don’t understand the ramifications their bookkeeper errors have for your business, it’s time to give us a call. You can rely on the professional virtual accounting services AccountingDepartment.com is committed to provide.

 
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