Among the hundreds of professional services companies we count as clients, we have figured out one thing that rings true across all of them: there is no set formula for establishing and monitoring KPIs. Even within specific sectors, such as architectural firms or law practices, we have seen client after client tweak the fundamental data behind a KPI to fit their specific needs. However, if you are looking for a blueprint for establishing KPIs for your professional services company, you have still come to the right place. Because even though the formula isn’t quite as exacting as we would like, there is still an art and science of establishing KPIs that you can follow to get your business on track.
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