Email is our primary form of communication at AccountingDepartment.com. We prefer to receive instructions via email so that all instructions are easily documented. You may forward emails to us from your vendors and customers. Email communication also allows your bookkeeper to handle your work more efficiently.
Since each bookkeeper has more than one client, your bookkeeper sets aside a block of time to work on your data each day. However, you may send documents and information via email at any time. Another reason we use email as the primary source of communication is to allow AccountingDepartment.com management to review all outgoing emails and stay up-to-date on client workflow and opportunities for improvement.
Skype is the second form of communication we use at AccountingDepartment.com. Our office manager sends you an email with simple installation instructions. Since we are not set up in a standard brick-and-mortar office, Skype lets you know that your bookkeeper is “in the office.” Our bookkeepers mark themselves as “away” when they are not available or “out to lunch” when they are at lunch. We do not take any bookkeeping instructions over Skype. It is only used for quick questions or to chat.
Each AccountingDepartment.com team member has their own phone extension. If the bookkeeper has gone back and forth with you two to three times on any item or issue via email, we will call you to get a clear picture of what is going on. After each phone conversation, you are sent an email recap of the conversation documenting the discussion from our perspective. If you do not agree, then please reply and let us know.
Our virtual accounting services empower you to spend time on company finances as your schedule permits, letting you run your business more efficiently.